FAQ membership

Frequently Asked Questions (FAQ) - Membership Program

1. How can I join the Vipfasbags Member Club?

All customers who make purchases through our website and have

at least one order history within the past 12 months

will be automatically enrolled in our Program. No separate registration is required.

Please note: The membership status and points will reset annually.

2. How are reward points calculated?

You will earn 1 point for every $1 spent. Your points are calculated based on your order history and are automatically tracked. Details of your current tier status and accumulated benefits will be sent to your email.

3. What are the benefits of joining our Member Club?

3.1 Tier-Based Promotions

*Upgrade rewards are delivered via email and must be used within the provided validity period. Your tier benefits are effective starting now, not retroactive. Gifts and upgrades apply to current activity only!

3.2 Exclusive Offers

Subscribe to our emails to unlock special members-only deals.

3.3 Worry-Free Shopping Guarantee

Our top priority is your satisfaction. That's why we offer

free shipping,

free returns

, and

refunds within 30 days.

All returns must be authorized through our Support Center to ensure a smooth experience. We're here 24/7 to support you - shop with confidence and total peace of mind.

4. What is the validity period of the reward points?

Points are valid for 12 months from the date they are earned. Members are responsible for using their points within this 12-month period. Unused points will automatically expire.

Please note: All points will be reset annually at the beginning of each year.

5. How can I get support or file a complaint regarding my membership?

For any inquiries or complaints regarding your membership, please contact our Customer Service team via the support channels listed on our website or reach us directly at:

Email:

support@vipfasbag.com

SMS/Hotline:

(209) 340-0958